Privacy Policy

ABOUT THIS POLICY

INTRODUCTION

This privacy policy explains how Sensory Pod Australia handles your data more comprehensively. If anything is unclear, please feel free to email us at info@sensorypodaustralia.com.au

OUR PRINCIPLES
Our simple data protection and privacy approach follows the 13 Australian Privacy Principles.

Our obligations under the Privacy Act 1988 (Privacy Act):

This privacy policy outlines how we comply with our obligations under the Privacy Act. As an Australian-based organisation, we are bound by the Australian Privacy Principles (APPs) in the Privacy Act, which regulate how organisations may collect, use, disclose, and store personal information and how individuals may access and correct personal information held about them.
In this privacy policy, 'personal information' has the same meaning as defined by section 6 of the Privacy Act: information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent or can reasonably be ascertained, from the information or opinion.

COLLECTION
We collect your personal information to provide you with our products, services, and information. This may include the first name, last name, location, age, phone number, email address, postal address, and payment details you provided when interacting with us. We may also collect information on how you use our website, your product preferences, opinions and other personal preferences. Other information that may be automatically collected when you visit our website includes (without limitation) your Internet Service Provider (ISP), operating system, browser information, Internet Protocol (IP) address or other device identifiers, location and time/date stamp. At times, we may collect personal information from a third party or a publicly available source, but only if you have consented to your information being used in this way or would reasonably expect us to collect it in this way. We only collect this information from companies or sources that are allowed to disclose it to us. Below is a breakdown of how your personal information is collected.

WHAT WE COLLECT FROM YOU
User contact forms
When you fill out a contact form on our website, we will collect that information and use it to contact you in response to your query. We may use the information to reach out to you to inform you of some of the services we provide, provided it is in line with your original query.

Credit card payments, including Stripe
If you make a credit card payment on our website, please be aware that, in some instances, your credit card details may be made fully available to us so that we can process your payment. You can rest assured that we destroy all credit card information the moment the payment has gone through.
If you pay on our website through a payment service such as Stripe, we will only receive basic information and confirmation of payment. We will not have any access to your credit card details, as a third-party payment provider handles these and is in line with their terms of use.

Contacting Support
If you contact us for technical, product, or other website-related support, we may retain that information on record to process your request and for training purposes. Such information may include the transcript, emails, or other information you and Sensory Pod Australia relayed throughout the support request process.

WHAT WE COLLECT AND RECEIVE FROM OTHERS
3rd party commenting (Disqus, Live Fyer, Intense Debate, Google +, etc.)
Where your personal information is contained in a user-generated post or a communication through a third-party commenting system, please be aware that the comment may become and remain public.
Social Network widgets and buttons (Facebook, etc.)
By clicking or using any social network widgets on our website, you understand that you do so according to those services' terms and privacy policies. By 'Liking' or 'Following', content posted using these widgets may become visible to your social network.

Maps/Video and other embedded content
Embedded content, such as Google Maps, YouTube videos, etc., is embedded or placed on our website—it is not hosted on our servers. Therefore, any interaction with such services is done following their privacy policy.

WHAT WE COLLECT FROM YOUR ONLINE ACTIVITY
https://www.sensorypodaustarlia.com.au uses cookies and other digital identifiers that fall into the following three categories:

Site performance indicators: these give us information on how our website is used so that we can make the necessary improvements or amendments to make your experience better.
Analytics Cookies: These give us statistics to understand how many people are on our website, which areas are popular, and which areas we need to work on.
Advertising Cookies: We use these cookies to understand what type of advertising would suit someone like you. That way, you will receive ads that are more likely to be relevant to you.
Cookie rights: You can permanently turn off cookies by changing your browser's security settings. However, please remember that this may affect how some items are displayed on our website.

https://www.sensorypodaustarlia.com.au. You may collect, use, and share your location data to provide location-based services. Please be aware that your location data may only be tracked through an opt-in process, of which most browsers and devices will notify you. Each location data will be collected with your authorisation being provided.

USE AND DISCLOSURE
We only use personal information for the purpose requested of us or for the purposes directly related to one of our functions or activities. We will not provide your personal information to other entities or bodies or any other party unless one of the following applies (as per and in line with APP 6 - use and disclosure of personal information):

You have consented.
You would reasonably expect or have been informed that information of such kind would be passed on to those individuals, entities or bodies (for more information, see subclause 6.2).
It is otherwise required or authorised by law or reasonably necessary to enforce a criminal law or a law imposing a pecuniary penalty or to protect public revenue.
It may prevent or lessen a serious and imminent threat to somebody's life or health.

QUALITY OF PERSONAL INFORMATION
We do our best to ensure your personal information is always up-to-date and accurate, allowing us to deliver better service. If any information on you needs to be corrected, please get in touch with us at info@sensorypodaustarlia.com.au.

DATA SECURITY
We take active steps to protect our personal information against loss, unauthorised access, use, modification or disclosure, and against other misuse. Furthermore, each Sensory Pod Australia employee or agent must abide by this policy. While we cannot share details of the security systems and procedures we have in place for security reasons, if you have any questions, you can always contact us at info@sensorypodaustarlia.com.au.

ACCESS AND CORRECTION
At Sensory Pod Australia, we do everything we can to keep your personal information accurate. If you need any information we hold about you incorrectly, you can contact us at info@sensorypodaustarlia.com.au or as per the contact details below, and we will endeavour to assist you with your questions. Please bear in mind that under Australian privacy laws, there may be situations where we cannot provide access to such personal information. For instance, if it would reasonably affect someone else's privacy or may threaten someone's life, health or safety.

When no longer required or requested by you, all personal information is destroyed securely unless required by law.

For any personal information collected by third parties, even when you are visiting our website, it is best to view their privacy policy and seek assistance from those parties directly.

COMPLAINTS HANDLING
If you have any complaints or feel the Australian Privacy Principles or a registered APP code have been breached, contact us at info@sensorypodaustarlia.com.au or via another option below.

If you are not satisfied with the process of making a complaint to our Privacy Officer, you may make a complaint to the Information Commissioner on the details below:

Office of the Australian Information Commissioner
GPO Box 5218 Sydney NSW 2001
Email: enquiries@oaic.gov.au
Telephone: 1300 363 992
Fax: 02 9284 9666

HOW TO CONTACT US

We understand that your personal information is important to you and are thrilled that you made it this far! If you have any questions or concerns about this policy or our practices, you can get in touch with us in the following ways:

Email: info@sensorypodaustarlia.com.au
Address: Sensory Pod Australia, 83 Freeman Circuit, Ingleburn, NSW 2565

This privacy policy was created on 22/10/23.