Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If this is a change of mind, the customer pays return shipping. We do not offer a refund for a change of mind on the Pod Series.

To be eligible for a return, your item must be in the same condition that you received it, without pet hair or body fluids or smell from perfumes or other odours. (All  our products are manufactured in a controlled environment.) It must also be unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

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To start a return, you can contact us at info@sensorypodaustralia.com.au. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@sensorypodaustralia.com.au.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items, such as custom products ( special orders or personalised items), cannot be returned. Please get in touch with us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded using your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.